Refund & Cancellation Policy
"We believe in transparency and fairness."
1. Digital Products
Wha.life offers digital "Link Credits" and Premium Plans. Once a credit is consumed or a plan is activated, the service is considered "delivered" and is generally non-refundable.
2. Eligibility for Refunds
Refunds may be considered in the following rare circumstances:
- Duplicate payments for the same order due to a technical error.
- Technical failure on our platform that prevents you from using your purchased credits for more than 48 hours.
- Accidental purchase (if requested within 24 hours and NO credits have been used).
3. Refund Process
To request a refund, please send an email to ashish@wha.life with your transaction ID and reason. Approved refunds will be processed back to the original payment method within 5-7 business days.
4. Cancellation
You can cancel your future subscription at any time via your dashboard. However, previously purchased one-time credits do not expire and cannot be "canceled" for a cash refund unless eligible under Section 2.